All classes must be booked online. Full payment is taken at the time of booking.
Payment is taken upon booking.
Yes, you must book in for the month of classes as shown on the booking link. We believe a consistent practice is needed to feel and see the effects. And with regular practice comes progression and all the fun exercises!
If you cannot attend one of the sessions in the block, you can still book in, but you will not be refunded for that session. You must pay the full fee.
For group classes (block bookings), if you need to cancel, please email us at molly@sanctuaryida.com.
Refunds are not given. We will not carry over that class to your next block - you will lose the session.
This still apply in regards to sickness, and last-minute emergencies.
If you need to cancel a 1:1, please email us at molly@sanctuaryida.com. No refunds are given. We cannot guarantee that we will be able to reschedule your slot, therefore you may lose the session.
These still apply in regards to sickness, and last-minute emergencies.
Should you cancel less than 72 hours prior to the scheduled time, you will be charged the full class amount.
If you give us more than 72 hours notice, we can refund you or transfer your space to another workshop / one off class.
These still apply even with sickness, or last minute emergencies.
We ask for 72 hours notice so we are able to fill the space. We are also held to a 72-hour notice period for our venues, should enough people cancel that the class need to be cancelled itself due to numbers.
We do not accept late arrivals for group classes - this is to protect the time of the other students.
We recommend you arrive no more than 10 minutes early, to ensure you find parking and arrive on-time.
Private 1:1s have a 5 minute grace period, but we cannot guarantee that you will receive the full 1 hour paid for due to scheduling - you will be charged the full amount. If you are to arrive more than 5 minutes late, we might cancel your appointment and charge you the full amount.
As you must pay in advance, yes. No refunds will be given.
For monthly bookings - no. You must book in for the monthly block, if you cannot attend one session you will not be refunded the difference, nor will it be carried over as credit.
If you need to cancel, you will not be refunded the fees already charged.
For one off classes / workshops - yes, only if you give us more than 72 hours notice. Less than 72 hours notice, we are unable to fill the space, therefore we cannot refund you, or transfer your booking.
Yes, but we must have more than 72 hours notice. We cannot guarantee a rescheduling with less than 72 hours notice, and we will only reschedule a session once if at least 72 hours notice is given.
Your fee will be transferred to your rescheduled appointment, not refunded.
If you provide less than 72 hours notice, this will be classed as a cancellation and you will be charged the full amount - you will not receive a refund. You will then need to rebook for the new date, and pay another booking fee.
These still apply in regards to sickness, and last-minute emergencies.